Cyber Marm

Concierge technical support and personal cybersecurity services

CyberMarm Heather Flournoy’s unique approach to technology support and training makes a stressful subject fun and approachable.

The CyberMarm practice provides a much-needed service in an era of unprecedented cyber warfare. Former customers say they feel empowered after each session.

Don’t let the smile fool you. Heather is dedicated to privacy, security, details, and practical solutions, and is continuously monitoring the latest technology trends and emerging cyber threats.

• exceptional local references
• founder of CyberMarm
• 9+ years experience in IT and cybersecurity
• calm and friendly
• Cybersecurity Compliance Consultant with Computer Experts Group, Ltd.
• former Tech Coach at Katonah Village Library
• former IT manager for a small, highly secured business

Part of the Computer Experts Group, Ltd. Family

Private and Group sessions and workshops in the greater NYC metro area including Westchester County, Fairfield County, CT, Orange County and Putnam County, NY.

Talk with me about tutorials in cybersecurity, upgraded tech skills, supporting seniors with technology and recovering from ransomware, scams, fraud and identity theft.

For Businesses

  • Cybersecurity planning
  • Continuous technical skills improvement for staff
  • Annual Cybersecurity Awareness Training
  • Account and password management systems
  • Ransomware recovery and prevention
Book a free 15 minute consult

For Individuals

  • Group cybersecurity workshops
  • Digital Hygiene workshop
  • Monthly support plans
  • Scam prevention and recovery
  • Digital Estate Planning document and account organization

For Nonprofits

Virtual IT Support Sessions anywhere

Evaluate money saving options like Chromebooks and open source software

Talk with me about how to earn free technical support services!

CompTIA Security+ Certified

About

Need help understanding your iPad, laptop, desktop or phone?

Want to learn newfangled software that your coworkers and friends seem to think is easy?

Worried you’ve been hacked?

Fearful of pushing buttons?

Call Cyber Marm!

1998 Commerce St 
Yorktown Heights, NY 10598 

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Follow @Cyber.Marm.NY on Instagram for the latest

https://www.instagram.com/p/C_OAQbUx1Cb/ REMINDER: set up multifactor authentication on every account you have. Malicious cyber actors are becoming more sophisticated. Protect your accounts with multi-factor authentication, or MFA. Updates are just a part of life for Windows users. Unless you have an IT company, you'll need to deal with them. Plan on spending at least an hour per month. And yes, sometimes there are problems after the Microsoft updates. I have mine set to automatic, but if I hear of big problems happening, I pause updates for 7 days to let Microsoft sort themselves out. And I keep my data backed up just in case something goes amiss! #window10 #techsupport Makeshift standing desk for work at home...happier back and neck. And, er, better for the butt #workathome #techgeek #techsupport I've been noticing a pattern of what is likely bots following my Instagram account over the last few months. They are largely 'male', have a naming protocol of first name, last name, followed by a number. Few followers. Following many. They often 'like' many of my old posts at once, indiscriminately. Occasionally they have a dot between the first name and last name. Occasionally they try to establish an interaction via PM. I manage other accounts as well and am seeing the same pattern. On managed accounts that seem male , I am seeing 'female' bots follow them. Always with the same naming conversation. And very 'normal' profile picture and name. Occasionally a patriotic or God loving tagline. Often saying family man or something. Anyone else seeing these patterns? FYI I do not use any type of service or ads to gain followers. #security #fakefollowers #bots #cyberaware #dontclick #phishing https://www.instagram.com/p/CA8IIMyJVMq/ It's a wild and windy Monday in NY with wind gusts, trees down, power and internet outages. Hoping that you all have your laptops and phones fully charged and batteries for flashlights charged. Remember that electrical spikes and surges can continue even after the storm is over as power is restored. If you have surge protectors that are confirmed still working, plug devices into those. In a Mashable article today, it was announced that hackers can target you through Zoom on Windows computers. The recommended actions were a bit complex to follow for non-techies, so I made you a screencast on how to change the settings yourself that will protect you. Link to screencast in comments and in linktree in bio Do you know how to safely sanitize your phone and computer to actually prevent the spread of coronavirus and also to keep the protective finish on your devices? Well, here's a guide and at the end of it I've made a printable version for ya to download https://cybermarm.com/2020/03/05/safely-clean-electronics/. Link also in my Linktree in bio #hygienetips #coronaviruspreventiontips #computers #cybermarm #howto #diy